KW Pivot Learning Portal — Privacy Policy & Terms of Use
Welcome to the KW Pivot Learning Portal, a training and onboarding platform provided by KW Pivot, part of Keller Williams South Africa.
This portal is designed to deliver comprehensive onboarding, orientation, and training programs to empower real estate agents and staff at every level of their journey.
By using this portal, you agree to the terms outlined below regarding both privacy and use of the platform.
Information We Collect
When you access and use the Learning Portal, we may collect:
- Account Information: Name, email address, and login credentials.
- Training Data: Course enrolments, progress tracking, assessments, and certifications.
- Usage Data: Logins, session times, device/browser type, and IP address.
- Communications: Feedback, messages, or support requests submitted through the portal.
We do not collect financial data through this portal.
How We Use Your Information
Your data is used to:
- Provide access to onboarding, orientation, and training content.
- Track and report training progress for HR, leadership, and compliance purposes.
- Improve learning programs and platform functionality.
- Ensure secure and authorized use of the system.
Sharing of Information
Your information may be shared with:
- Internal Teams: HR, team leaders, and managers for onboarding and compliance oversight.
- Service Providers: Learnstack (our hosting provider).
- Legal/Compliance: If required to meet regulatory or legal obligations.
We do not sell or share data with external third parties for marketing.
Data Security & Retention
- Data is hosted securely on Learnstack servers with SSL encryption.
- Role-based access controls restrict access to sensitive information.
- Training records are retained for as long as required for HR, compliance, and business needs, after which they will be securely deleted.
Your Rights
As a user, you may:
- Request access to your training records.
- Request correction of inaccurate information.
- Request deletion of personal data, subject to HR and compliance requirements.
Requests can be sent to: desiree.ellis@kwsa.co.za
User Responsibilities
By accessing the Learning Portal, you agree to:
- Use your personal login credentials and keep them confidential.
- Not share or distribute training materials outside KW Pivot / Keller Williams South Africa.
- Not attempt to disrupt, hack, or misuse the system.
Intellectual Property
All training content, materials, and resources available on the portal are the property of KW Pivot and Keller Williams South Africa (or licensed to us).
They are provided for personal training and onboarding purposes only. Unauthorized use, copying, or redistribution is prohibited.
Training Records & Monitoring
By using the portal, you acknowledge and agree that:
- Your course participation, progress, and test results may be monitored.
- Records may be shared with HR, team leaders, or compliance officers for onboarding and performance review.
Termination of Access
KW Pivot may suspend or terminate your access if:
- You leave the organization.
- You violate these terms.
- Platform misuse or security risks are detected.
Disclaimer & Limitation of Liability
The portal is provided “as is” without guarantees of uninterrupted access.
KW Pivot and Keller Williams South Africa are not liable for indirect or consequential damages arising from use of the portal.
Governing Law
This policy and these terms are governed by the laws of South Africa.
Contact Information
For questions about this Privacy Policy & Terms of Use, please contact:
KW Pivot – Keller Williams South Africa
Email: desiree.ellis@kwsa.co.za