Rental Mandate Agreements

At KW Pivot, we offer two distinct levels of service to our landlords. Understanding the boundary between them is key to managing landlord expectations and your workload.

• Procurement Mandates (Find & Place): Your responsibility is focused on the “front end.” You market the property, perform rigorous tenant vetting, and facilitate the signing of the lease and the initial move-in. Once the tenant is placed, the relationship reverts to the landlord.

• Management Mandates: This is a comprehensive, ongoing service. You are the primary point of contact for the duration of the lease—overseeing rent collection, managing maintenance requests, and conducting regular inspections to ensure the landlord’s investment is protected.

The Mandate: Your Professional Contract

The mandate is the most important document in your file. It is the legal agreement that authorizes KW Pivot to act on behalf of the landlord. We will cover:

• How to correctly complete a mandate to ensure it is legally binding.

• Ensuring the agreed-upon commission or management fees are clearly documented.

• The difference in liability between the two mandate types.

The Procurement Process: High-Standard Placement

A successful rental starts with a “Triple-A” tenant. We will walk through the KW Pivot procurement workflow to ensure consistency and excellence:

• Vetting: Utilizing tools like TPN and ITC to verify creditworthiness.

• Compliance: Ensuring all FICA documentation is in order before a keys-over.

• The Ingoing Inspection: Why this step is non-negotiable for protecting the landlord’s deposit and your reputation.

Master Your Craft

By the end of this module, you will have the confidence to explain our value proposition to any landlord and the technical knowledge to execute both procurement and management tasks flawlessly.